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Version: 6.0

New Features and Bug Fixes

b+s Partner Messaging for Webex Connect 1.3​

New Features​

This section lists new features in b+s Partner Messaging for Webex Connect.

  • Support SMS Channel​

    Requirements: Implement SMS Channel

  • Store SMS delivery updates from Webex Connect in Salesforce​

    Requirements: Store SMS delivery updates as logs in Salesforce Org.

  • End a Messaging Session​

    Requirements: Implement "End a Messaging Session" BYOC feature

  • Add support for multi configuration record per channel​

    Requirements: Allow more than one Messaging Channel per Salesforce Org

  • Enhance debugging with Logger​

    Requirements: Implements a backend logger to intercept and log inbound and outbound requests' errors

Enhancements​

This section lists enhancements in b+s Partner Messaging for Webex Connect.

  • Remove MessagingSession references to avoid installation issues in orgs without Digital Engagement​

Bug Fixes​

This section lists priority 1 (Critical) and 2 (Major) issues that have been resolved in b+s Partner Messaging for Webex Connect but that may have been open in previous releases.

  • #201: UNABLE_TO_LOCK_ROW on access_token update​

    Problem: UNABLE_TO_LOCK_ROW error occurs when updating cached token in Protected Custom Settings

    Cause: A Protected Custom Setting record is being updated while an other transaction is trying to do the same at the same time

    Solution: Use Queueable to handle all Itneractions API requests

  • #192: Fix encoding issues from Webex to Salesforce | #206: Encode additionalParams to support non-ISO characters​

    Problem: Non-ISO characters are displayed in chat as question marks

    Cause: Mismatch between documented charset to serve payloads from Webex and actual charset used

    Solution: Encode outbound payload in Webex and decode once received in Salesforce to preserve exact characters

b+s Partner Messaging for Webex Connect 1.2​

New Features​

This section lists new features in b+s Partner Messaging for Webex Connect.

  • None

Enhancements​

This section lists enhancements in b+s Partner Messaging for Webex Connect.

  • #177: Reduce the number of logins to the connected app used for Service Interaction API.​

    Requirements: Reduce considerably the logins to the Interaction API Service to workaround the Salesforce's 3600 successful logins limit per user per hour.

Bug Fixes​

This section lists priority 1 (Critical) and 2 (Major) issues that have been resolved in b+s Partner Messaging for Webex Connect but that may have been open in previous releases.

  • None

b+s Partner Messaging for Webex Connect 1.1​

New Features​

This section lists new features in b+s Partner Messaging for Webex Connect.

  • #119: As an Administrator, I want to enable mutual TLS authentication for communication between Webex Connect and Salesforce.​

    Requirements: mTLS Authentication on the communication between Webex Connect and Salesforce can be enabled.

  • #166: As an Administrator, I want to enable mutual TLS authentication for communication between Salesforce and Webex Connect​

    Requirements: mTLS Authentication on the communication between Salesforce and Webex Connect can be enabled.

Enhancements​

This section lists enhancements in b+s Partner Messaging for Webex Connect.

  • None

Bug Fixes​

This section lists priority 1 (Critical) and 2 (Major) issues that have been resolved in b+s Partner Messaging for Webex Connect but that may have been open in previous releases.

  • None

b+s Partner Messaging for Webex Connect 1.0​

New Features​

This section lists new features in b+s Partner Messaging for Webex Connect.

  • First Release for b+s Partner Messaging for Webex Connect. Supported Channels: Webex Connect Live Chat & Apple Messages for Business.
  • 110: Support Mobile & Web Chat channel for OTT
  • 104: Use Webex Connect API for BYOC/CCaaS
  • 159: As a developer, I want to handle Webex Connect error codes and display a message to the user
  • 3: As an admin, I want to use Salesforce Certificate and Key Management
  • 45: As an agent, I want to send attachments to customers
  • 47: As an admin, I want to configure additional variables to be passed from Webex Connect to Salesforce for BYOOTT
  • 133: As a Webex Connect admin, I want to be informed when a Salesforce session is closed
  • 134: As a Webex Connect admin, I want to be informed when a Salesforce participant gets added or removed from a session
  • 156: As a Webex Connect admin, I want to improve the params of the End Chat custom event

Enhancements​

This section lists enhancements in b+s Partner Messaging for Webex Connect.

  • None

Bug Fixes​

This section lists priority 1 (Critical) and 2 (Major) issues that have been resolved in b+s Partner Messaging for Webex Connect but that may have been open in previous releases.

  • None