Overview
What are b+s Components
The b+s Components are Lightning Web Components that exchange events and data (i.e. receiving transcript utterances, supervisor controls) with the b+s Connects for Salesforce connector using the b+s Integration API. All components require a Lightning Message Channel created in the Org where they are deployed.
Component catalog
- Agent Answers Viewer – shows agent-facing responses coming from Cisco WCCAI during a conversation.
- Conversation Ended – Lightning Web Component that publishes Salesforce chat end events to the connector via a customer-owned Lightning Message Channel (LMC).
- Realtime View – lists team members, their states, and queue statistics.
- Supervisor – dedicated LWC for supervisors to monitor teams, queues, and manage agent states.
- Transcription Viewer – renders transcript utterances received from Cisco WCCAI in real time.
Where to go next
- Installation guide
- Configuration reference
- Component-specific guides: Agent Answers, Transcription Viewer, Realtime View, Supervisor, Conversation Ended