Overview
What are b+s Components
The b+s Components are Lightning Web Components that exchange events and data (i.e. receiving transcript utterances, supervisor controls) with the b+s Connects for Salesforce connector using the b+s Integration API. All components require a Lightning Message Channel created in the Org where they are deployed.
What is required
To use b+s Components in version 6.0, keep these requirements in mind:
- The Lightning Message Channel (LMC) is customer-owned and must exist in your org.
- Components are no longer provided as packaged UI artifacts and must be deployed manually.
- After deployment, components must be configured to use your LMC and expected event names.
- Once a component is deployed, we strongly recommend clearing the browser cache to avoid conflicts with previously cached code.
We designed this documentation to keep the process straightforward, with step-by-step installation and configuration guidance in the next chapters.
Component catalog
- Agent Answers Viewer – shows agent-facing responses coming from Cisco WCCAI during a conversation.
- Conversation Ended – Lightning Web Component that publishes Salesforce chat end events to the connector via a customer-owned Lightning Message Channel (LMC).
- Realtime View – lists team members, their states, and queue statistics.
- Supervisor – dedicated LWC for supervisors to monitor teams, queues, and manage agent states.
- Transcription Viewer – renders transcript utterances received from Cisco WCCAI in real time.
Where to go next
- Installation guide
- Component-specific guides: Agent Answers, Transcription Viewer, Realtime View, Supervisor, Conversation Ended