Directory Number

Directory numbers are intended to define queue, private or escalation numbers. The defined numbers can be searched within the directory lookup.

Every directory number can be assigned to multiple Service Layouts.

Configuration

Step 1: Navigate to b+s Connects for Cisco Contact Center.

Step 2: Navigate to Directory Numbers and create a new configuration.

Step 3: Provide these settings:

Name	Description
Name	The name will be displayed in any related record.
Type	Type of the directory number: queue, escalation, or private.
Description	Description for the directory number.
Business Phone	Defines the directory number as business phone.
Mobile Phone	Defines the directory number as mobile phone.
Home Phone	Defines the directory number as home phone.
Business Mobile	Defines the directory number as business mobile.

Step 4: Click on Add Existing Service Layouts.

Step 5: Search and select the desired Service Layout.

Step 6: Click Add.

info

Directory numbers can also be assigned with the Service Layout configuration. Further information can be found here.