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Compatibility Matrix

This page contains information about the compatibility for b+s Connects for Microsoft Dynamics

Browser​

  • Microsoft Edge (chromium based), most recent stable version
  • Google Chrome, most recent stable version
note
  • Firefox, Safari, or other browsers are not supported.
  • Note: Incognito or other private browsing modes are not supported

Microsoft Dynamics​

Microsoft Dynamics 365 online with Unified Interface

note

As the Channel Integration Framework is only available in Dynamics 365 online, on-premises Dynamics CRMs are not supported

Wave Releases​

b+s Connects for Microsoft Dynamics always supports the latest Microsoft Dynamics Wave releases.

Channel Integration Framework (CIF)​

The Channel Integration Framework versions 1.0 and 2.0 are supported.

Unified Service Desk​

b+s Connects for Microsoft Dynamics only supports the latest USD client release.

Cisco Webex Contact Center​

b+s Connects for Microsoft Dynamics supports the latest Cisco Webex Contact Center release.

Cisco Contact Center​

caution

As of April 30th, 2024, Cisco no longer supports versions 11.6 and 12.0 for Contact Center Enterprise and Contact Center Express.

Finesse​

Release12.512.615.0
5.13✅✅❌
5.14✅✅❌
6.0✅✅❌
6.1✅✅❌
6.2✅✅❌
6.3✅✅❌
6.4✅✅✅

Contact Center Enterprise​

ReleaseCCE 12.5CCE 12.6CCE 15.0
5.13✅✅❌
5.14✅✅❌
6.0✅✅❌
6.1✅✅❌
6.2✅✅❌
6.3✅✅❌
6.4✅✅✅
caution
  • Minimal requirements for VPN-Less with CCE
    • Cisco Finesse 12.6(1) ES3

Contact Center Express​

ReleaseCCX 12.5
5.13✅
5.14✅
6.0✅
6.1✅
6.2✅
6.3✅
6.4✅

Call Recording​

The following 3rd party call recording products are supported:

ReleaseCalabrio On-PremCalabrio Cloud
5.11❌❌
5.12✅✅
5.13✅✅
5.14✅✅
6.0✅✅
6.1✅✅
6.2✅✅
6.3✅✅
6.4✅✅

Calabrio​

Supported versions​

  • Calabrio on-prem 11.5
  • Calabrio Cloud

Note​

  • Supported in Cisco CCE and CCX deployments
  • For Calabrio on-prem, a Field Certification is required from Calabrio.
  • This integration requires Calabrio ONE Authentication to be enabled.

Miscellaneous​

Load balancers​

b+s Connects for Microsoft Dynamics does not support load balancers. For more information, please visit the corresponding Knowledge Article in our Knowledge Base.

Virtualized Environments​

b+s Connects for Microsoft Dynamics is not tested against virtualized environment. For more information, please visit the corresponding Knowledge Article in our Knowledge Base.