Custom Integration
Custom integrations allow customers to display or use their own code inside b+s Connects.
There are four ways to use them:
- as a view in the menu
- on the home view
- on a call
- and they can be not visible
View | Home | Call |
---|---|---|
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Only one integration can be used per location. Additional integrations will be ignored.
A Custom Integration is loaded when the agent navigates to the corresponding view and unloaded when another view is displayed. Hidden integrations are always loaded.
Configuration
Step 1: Navigate to b+s Connects for Cisco Contact Center.
Step 2: Navigate to Custom Integrations and create a new configuration.
Step 3: Provide these settings:
Name | Description |
---|---|
Name | The name of the custom integration. |
Displayed on | Specifies where to display the custom integration. |
URL | URL of the custom integration. |
Title
The title will be displayed in the header of the card for Home
and Call
and as an entry in the navigation menu for View
.
Height
Height of the custom integration on Home
and Call
.
Supported units are:
mm
, in
, px
, pt
, pc
, em
, ex
, ch
, rem
, vw
, vh
, vmin
, vmax
or %
.
If the provided value doesn't include a unit definition, the default is px
.
For details on each unit please refer to this page.
Integration Settings
setting1
- setting5
that are available in the custom integration - max. 4096 characters per setting.
Step 4: Click on Add Existing Service Layouts.
Step 5: Search and select the desired Service Layout.
Step 6: Click Add.
Custom integrations can also be assigned with the Service Layout configuration. Further information can be found here.