Troubleshooting Checklist

Checklist for Contacting b+s Support in Case of a Unexpected System Behavior

• Description of the impact
• Detailed scenario description
• Error messages/ print screens
• Version information of all involved components
• Configuration files of all involved components
• Example of an occurrence:
• Cisco CCE agent ID
  • Device extension
  • Timestamp
  • Log files of all involved components that cover the occurrence

Checklist for Contacting b+s Support in Case of a Component Crash

• Description of the impact
• Detailed scenario description
• Error messages/ print screens
• Version information of all involved components
• Configuration files of all involved components
• Example of an occurrence:
  • Cisco CCE agent ID
  • Device extension
  • Timestamp
• Log files of all involved components that cover the occurrence
• Minidump file (*.mdmp) of the crashed component
• All binaries (executables, dynamic linked libraries etc.) and symbol files (*.pdb) of the crashed component