Compatibility Matrix
UCCE / PCCE
| Release | CCE 11.6 | CCE 12.0 | CCE 12.5 | CCE 12.6 | CCE 15.0 |
|---|---|---|---|---|---|
| 2.3 | ✅ | ✅ | ✅ | ✅ | |
| 2.3.3 | ✅ | ✅ | ✅ | ✅ | |
| 2.3.4 | ✅ | ✅ | ✅ | ✅ | |
| 2.4 | ✅ | ✅ | ✅ | ✅ | ✅ |
SAP CRM / ICI / SAPphone (RFC)
This product connects SAP ICI 3.07 which is part of the SAP Interaction Center. The outbound solution requires SAPphone (RFC) >= 5.04 . SAP S/4HANA does not support campaign (as of may 2026).
| Release | SAP CRM 7.x (EOL: 2030) | SAP S/4HANA On Premise (EOL: 2040) | SAP S/4HANA On Private Cloud (EOL: 2040) |
|---|---|---|---|
| 2.3 | ✅ | ✅ | ✅ |
| 2.3.3 | ✅ | ✅ | ✅ |
| 2.3.4 | ✅ | ✅ | ✅ |
| 2.4 | ✅ | ✅ | ✅ |
SAP Service Cloud Version 2 ist kein Bestandteil von SAP ERP, SAP CRM oder SAP S/4HANA Cloud private edition. Umgekehrt ist auch das SAP Interaction Center und die SAP ICI Schnittstelle nicht in der SAP Service Cloud Version 2 enhalten.
Windows Server
| Release | 2012 | 2012 R2 | 2016 | 2019 | 2022 | 2025 |
|---|---|---|---|---|---|---|
| 2.3 | ✅ | ✅ | ✅ | ✅ | ||
| 2.3.3 | ✅ | ✅ | ✅ | ✅ | ||
| 2.3.4 | ✅ | ✅ | ✅ | ✅ | ||
| 2.4 | ✅ | ✅ | ✅ | ✅ |
Cisco IP Phones
For supported Cisco IP Phones please refer to the official compatibility statement of Cisco Systems Inc.:UCCE Compatibility Information
3rd Party Software
- Host System Virtualization
- Only VMware ESX or ESXi bare-metal virtualization (type 1 hypervisor) software can be used to host the underlying operating system of the Connects for SAP
- VMware ESX/ESXi 5.x, 6.0, 6.5, 6.7
- Connects for SAP requires the Microsoft Visual C++ 2010 Redistributable Package (x86) and requires the Microsoft Visual C++ 2017 Redistributable Package (x86) (not required for CRMConnectorOutboundSAP).