Memory Dump

In the event of a component crash, the CRMConnectorSAP component generates a memory dump (aka Minidump) file. By default, the minidump file generated by the Connector is stored in to the log directory:

C:\ProgramData\BucherSuter\logfiles\CRMforSAP\

To ensure the capability works as expected, a minidump-file can be triggered manually during the installation process. This guarantees, that a minidump file is written correctly in case of emergency. To do this, the test mode must be activated in the config file:

[Config]
...
TestMode=1
...

Afterwards the CRMConnectorSAP has to be restarted. Thereafter, the corresponding command for manually crashing the application can be entered into the command line interface:

telnet localhost 42031
Crash_the_app

If a minidump with a filesize greater than 0 byte is created the test was successful and the Testmode can be deactivated again. To do so, set TestMode=0 in the CRMConnectorSAP.ini-file and restart the service.

If the minidump file is 0 byte in size or no minidump file has been created, the CRMConnectorSAP might not have the right permission to store the minidump file. If the mindump file should be or if you need assistance, please contact b+s Customer Service.