Miscellaneous
Action Item Archive
The CRMConnectorSAP has the ability to store all important information of a routed action item in a file. With the aid of such a file, a b+s Customer Services representative can easily resend a particular action item to the CRMConnectorSAP to route it to CCE/CCH again. It will no longer be required to search through the log files of the CRMConnectorSAP. Because of data privacy and security reasons, the action item routing archive functionality is disabled by default. The action item routing archive can be enabled with the TpiArchiveActionItemMask-setting in the CRMConnectorSAP’s initialization file. You can combine the values of the six available label-masks to specify which action items should be archived in a file. For each archived action item a separate file labeled with the action item’s ItemID is created (ActionItem_\<ItemID>.dat).
Example
TpiArchiveActionItemMask=0x03
This enables the action item routing archive mechanism for all action items which were routed to CCE/CCH but returned to the CRMConnectorSAP with the label “Error” or “Timeout”.
| Setting | Default | Range | Description |
|---|---|---|---|
| TpiArchiveActionItemMask | 0x0 | 0-255 | 0x100: OK 0x01: Error 0x02: Timeout 0x04: Overflow 0x08: Try Overflow 0x10: RONA Overflow 0x20: Stack Overflow 0x80: others |
| AppArchiveFolder | C:\ProgramData\BucherSuter\MCAforSAP\ CRMConnectorSAP\archive | - | Storage location of the archive-files |
| AppArchiveCleanIntervalTimer | 0 | 0, 10-1440 | Checks the archive for deleting (in minutes) |