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Version: 1.4

Limitations

Power BI Features​

The feature set of the Power BI Service depends on the customer licensing at Microsoft. This includes the total storage size, the maximum size of a data set, incremental refreshes, the system performance, and the page refresh rates in the reports to list some of the most important examples.

Incremental refresh​

CCBI datasets are not available with parameter configuration and policy for incremental refreshes. Only full refreshes for large storage mode are currently supported.

Outbound Reporting​

Dialer Outbound data is basically included in the task data integration of Webex Contact Center but for now there are no measures and reports available in CCBI for outbound. It's planned to be integrated as soon as the "Outbound predictive campaign" feature is GA.

Intraday and Real Time Reporting​

Intraday reporting with a direct connection to the datamart and a refresh delay of 15 minutes is only available for the Webex Contact Center. Calling data is refreshed according to the dataset refresh schedule.

For performance reasons, the intraday dataset contains a reduced set of measures and the real time dataset only what is used in report templates.

Alternate numbers for Auto Attendant and Hunt Group​

The AUTO ATTENDANT and HUNT GROUP dimension only supports primary phone numbers and extensions to map the available fact numbers with the configured features. There is no match to dimensions, if alternate numbers are used to call those features.