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Version: 2.0

Release Notes

What's new​

Overall

  • Layout update for all reports based on the new b+s corporate design
  • Introduced the new date picker slicer in all reports
  • Separated "Data Analyst" dataset to increase space capacity for all other users

Contact Center

  • New "Transfer Destinations" reporting
  • Outbound Dialler Reporting (new reports for Supervisor, Agents and Data Analyst)
  • Update on "Last Year Comparison" report (replacing Zebra-Visual with YOY values in standard bar chart)
  • New "Outdial Calls" report for Supervisor and changing from queue task to contact data
  • Changing from queue task to contact data for "Inbound by Customer" and "Inbound Active" reports
  • Queue assignments added for skill and agent routing
  • Real Time state update (single agent state with highest activity ranking)
  • GA of Real Time Reporting (dedicated instances only)

System

  • New "Instance Performance Monitoring" report
  • Customer Activity Repository (CAR) integration from Search API (for future updates)
  • Several technical changes and improvements

Important notes​

None

New Features​

This section lists new features or functionality for this version.

#455 - Replacing Zebra-Visual with YOY values in standard bar chart​


#447 - Verify the format of the substitution parameters in all staging procedures​


#446 - Create single agent real time state with highest activity ranking​


#445 - Update AAR REST API fields to format of AAR Search API​


#444 - Change to contact data for Outdial and new Report for Supervisor​


#437 - Change to contact data for "Inbound by Customer" and "Inbound Active"​


#435 - Use new date picker slicer​


#428 - Remove license integration without loosing CC user flag​


#419 - Update semantic models to support dataflow migration​


#418 - Do not update the name of default values in dimensions​


#417 - Add queue assignments for skill and agent routing​


#416 - Update Contact Service Queues with Skill and Agent based parameters​


#414 - Integrate Skill and Skill Profile as a dimension from API​


#406 - Brand update of all Power BI reports​


#397 - Transfer destination reporting​


#393 - CPU Performance Monitoring for customers on dedicated instances​


#349 - Separate Data Analyst dataset and remove details to increase space capacity​


#222 - Integrate CAR repository from taskDetails​


#92 - Outbound Dialler Reporting​


Bug Fixes​

None