Idle Codes

Find Idle Codes

For details concerning setting idle codes, follow these steps:

• Log into the Management Portal
• Navigate to Contact Center > DESKTOP EXPERIENCE > Idle/Wrap-up Codes
• Make sure that the Idle Codes are displayed, otherwise click the filter drop-down button and select Idle Code at the top of the page

Idle Code ID

Click on an Idle Code to open the detail view. There you can find the Idle Code ID

The IDs can be copied and then used for the Presence State Mapping configuration. One of the IDs has to be used as the Default Cisco Not Ready Reason.