Authentication

Create OAuth App

In order to authenticate agents in WxCC, an OAuth app needs to be configured. This can be done by logging in to the WxCC Developer Portal, clicking on the profile icon and navigating to My Webex Apps.

Integration Name

The name of the integration. Any name can be chosen.

Description

The description of the integration. Any description can be added.

Redirect URI(s)

The redirect URI needs to be copied from Salesforce and then inserted into this field.

• Open the Visualforce Pages page in Setup
• Open the entry CnxScvOAuthRedirect
• Click the button Preview
• The URI can be copied from the newly opened tab

Format: https://<xxxxx>/apex/CnxScvOAuthRedirect

Scopes

These scopes need to be selected to run the connector:

• cjp:config
• cjp:config_read
• cjp:user
• (For WebRTC) spark:webrtc_calling

Add Integration

To save the OAuth app, the Terms of Services and Privacy Policy need to be accepted and the Add Integration button clicked.

Retrieve OAuth URL and Client Secret

As soon as the app is successfully created, you will be redirected to a new page where important data is displayed.

Client Secret

The Client Secret needs to be copied and then inserted into the Custom Metadata Type record within Salesforce.

OAuth URL

The OAuth URL needs to be copied and then inserted into the Custom Metadata Type record within Salesforce.