Flow Configuration
<<<<<<< HEAD This guide describes how to use the WxCC flow designer to interact with the b+s Connects for Service Cloud Voice gadget.
Screen Pop
A "Screen Pop" node is available in the WxCC Flow. It can be used to trigger a screen pop inside Service Cloud Voice or in a separate window.
Further information on this function can be found in the Flow Designer documentation.
Screen Pop in a separate window
To open the screen pop in a separate window an absolute URL must be provided in the "Screen Pop" node. The queryParameters will be appended as search parameters to the URL.
The following modes are supported:
New browser tab
Always opens a new browser tab.Existing browser tab
On the firstExisting browser tabscreen pop, a new browser tab is opened. That tab will be the dedicated tab for subsequentExisting browser tabscreen pops and the URL will be refreshed within that specific browser tab.Inside Desktop
Is handled the same way as New browser tab.
The currently opened page can prevent a redirect. In that case an Existing browser tab screen pop opens in a new browser tab.
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Screen Pop
A "Screen Pop" node is available in the WxCC Flow. It can be used to trigger a screen pop in the b+s Connects for Service Cloud Voice gadget.
Further information on this function can be found in the Flow Designer documentation.
An absolute URL needs to be specified in the "Screen Pop" node. The queryParameters will be appended as search parameters to the URL.
The following modes are supported:
- New browser tab
Always opens a new browser tab. - Existing browser tab
On the firstExisting browser tabscreen pop, a new browser tab is opened. That tab will be the dedicated tab for subsequentExisting browser tabscreen pops and the URL will be refresh within that specific browser tab. - Inside Desktop
Is handled the same way as New browser tab.
The currently opened page can prevent a redirect. In that case an Existing browser tab screen pop opens in a new browser tab.
7c5f5dddf (GL-86 adjust documentation)