Flow Configuration

This guide describes how to use the WxCC flow designer to interact with the b+s Connects for Service Cloud Voice gadget.

Screen Pop

A "Screen Pop" node is available in WxCC Flow. It can be used to trigger a screen pop to a defined URL.

Further information on this function can be found in the Flow Designer documentation.

Screen Pop loading behavior

The following modes are supported by b+s Connects for Service Cloud Voice gadget.

• New browser tab
  Always opens a new browser tab.
• Existing browser tab
  On the first Existing browser tab screen pop, a new browser tab is opened. That tab will be the dedicated tab for subsequent Existing browser tab screen pops and the URL will be refresh within that specific browser tab.
• Inside Desktop Is handled the same way as New browser tab.

info

The currently opened page can prevent a redirect. In that case an Existing browser tab screen pop opens in a new browser tab.