Skip to main content
Version: 2.8

Flow Configuration

This guide describes how to use the WxCC flow designer to interact with the b+s Connects for Service Cloud Voice gadget.

Screen Pop​

A "Screen Pop" node is available in the WxCC Flow. It can be used to trigger a screen pop inside Service Cloud Voice or in a separate window.

Further information on this function can be found in the Flow Designer documentation.

Screen Pop in a separate window​

To open the screen pop in a separate window an absolute URL must be provided in the "Screen Pop" node. The queryParameters will be appended as search parameters to the URL.

The following modes are supported:

  • New browser tab
    Always opens a new browser tab.

  • Existing browser tab
    On the first Existing browser tab screen pop, a new browser tab is opened. That tab will be the dedicated tab for subsequent Existing browser tab screen pops and the URL will be refreshed within that specific browser tab.

  • Inside Desktop
    Is handled the same way as New browser tab.

info

The currently opened page can prevent a redirect. In that case an Existing browser tab screen pop opens in a new browser tab.