Lifecycle
This page contains information about the lifecycle for Connects for Salesforce Voice.
Attention for Webex Contact Center Deployments
The 2.14 version (or higher) has to be installed in all production orgs until October 15, 2026. Cisco is retiring a Webex Contact Center API on this day on which the connector depends to login the agents. All previous versions will stop working.
| Version | Release Date | EOLA | EOS | EOM | EOL |
|---|---|---|---|---|---|
| 2.7 | 2024/09/02 | 2025/04/14 | 2026-10-14 | ||
| 2.8 | 2025/04/14 | 2025/07/31 | 2027-01-31 | ||
| 2.9 | 2025/07/31 | 2025/11/17 | 2027-05-17 | ||
| 2.10 | 2025/11/17 | 2026/02/06 | 2027-08-06 | ||
| 2.11 | 2026/02/06 | 2026/04/01 | 2027/10/01 | ||
| 2.12 | 2026/04/01 | 2026/06/05 | 2028/01/05 | ||
| 2.13 | 2026/06/05 | 2026/09/11 | 2028/03/11 | ||
| 2.14 | 2026/09/11 | N/A | N/A | ||
Legend
| Acronym | Milestone | Definition |
|---|---|---|
| EOL | End of Life | The last date b+s will provide service and support for the release/software. After this date the release/product will be obsolete. |
| EOLA | End of Life Announcement | The date the release/product's lifecycle is announced. |
| EOM | End of Maintenance | The last date b+s will provide maintenance releases or bug fixes for the release/software. After this date b+s will no longer develop, maintain or test the release/software. |
| EOS | End of Sale | The last date the release/software is available for purchase. |
| N/A | Not Applicable | The version is not yet in the EOL process. |