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Version: 2.14

Default Dial Number

Configure Default Dial Number​

  1. Go to: Webex Control Hub
  2. Navigate to: Control Hub → Contact Center → Contact Center Users
  3. Select the agent user for which you want to set the Default DN.
  4. In Agent Settings, type the Default DN and save the change.

Configure Default DN

Restrict login DN to provisioned agent DN​

  1. Go to: Webex Control Hub
  2. Navigate to: Control Hub → Contact Center → Desktop Profiles
  3. Select the profile assigned to your agent
  4. Select the Voice tab
  5. Check the Provisioned DN (Restrict login DN to provisioned agent DN) option and save the change.

Provisioned DN Option