Agent Answers Viewer Component
Introduction
This document provides information on installing, configuring and managing the Bucher + Suter (b+s) Connects for Salesforce Agent Answers Viewer Component. b+s Connects for Salesforce Agent Answers Viewer is the name of the software solution developed by b+s to display agent answers received from the Cisco WCCAI service during calls between Agent and Customer.
The b+s Connects for Salesforce Agent Answers Viewer consumes the Integration API's onAgentAnswersReceived event introduced in b+s Connects for Salesforce v5.8.
Installation
b+s Connects for Salesforce Agent Answers Viewer is integrated into the b+s Connects for Salesforce package as a Lightning Web Component and can be added to any desired location in the Salesforce Lightning framework (App Pages, Record Pages, Home Pages, Flow Screens, Tabs and as a Utility Bar item).
The Agent Answers Viewer component cannot be used as a Custom Toolbar.
The Integration API in Lightning must be enabled to allow the Agent Answers Viewer component to receive the Agent Answers Received events (Enable Integration API).
Example: Add Component to a Lightning Page
Example: Add Component to the Utility Bar of a Lightning App
When adding the Component to a Utility bar, make sure to
select the Start Automatically checkbox to receive answers while the
Utility item is minimized.
For exhaustive documentation on how to create and manage pages with Salesforce Lightning Experience, please refer to the official documentation.