690 Ent. SkillGroup Configuration
Definition
Configuration of the Enterprise SkillGroups and the associated SkillGroups and/or Precision Queues
This report shows the configured assignment of SkillGroups and/or Precision Queues to Enterprise SkillGroups. The configuration itself can be done by using the Administration Reports, described within the System Administration Guide.
Main data source: Enterprise_Queue
Screenshots
Field description
Field name | Description |
---|---|
EnterpriseSkillGroupID | ID of the Enterprise Skillgroup (group of queues) |
EnterpriseSkillGroupName | Name of the Enterprise Skillgroup (group of queues) |
SkillGroupID | ID of the assigned skill group (Queue). With Precision Routing the ID of the Precision Queue + 900000. |
SkillGroupName | Name of the assigned skill group (Queue). With Precision Routing the name of the Precision Queue incl. prefix '*PQ.'. |