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Version: 4.3.0

Changelog

Release 4.3.2 ES2​

Release Date: 2024-10-03

Engineering Special Release of b+s Connects for Oracle Service Cloud

Improvements and bugfixes​

  • Faulty Channel State after RONA (OCX-4094, OCX-4060)
  • Saftey Guard for Agent Real Time failure

Release 4.3.2 ES1​

Relase Date: 2024-01-24

Engineering Special Release of b+s Connects for Oracle Service Cloud

Improvements and bugfixes​

  • Suppressing certain messages that are falsly categorised as errors (OCX-4054)

Release 4.3.2​

Relase Date: 2023-12-19

Patch Release of b+s Connects for Oracle Service Cloud

Improvements and bugfixes​

  • Direct transfer feature for CCX (OCX-3848)
  • Improved Handling of Real Time Subscriptions (OCX-3916)
  • Add DialogID to error messages sent to MediaBar (OCX-3935)
  • GetTeamStatus Message sends data when realtime = false (OCX-4033)
  • If using mobile agent no Device Selection should be triggered (OCX-3834)

Release 4.3.1 ES2​

Release Date: 2023-06-23

Engineering Special release of b+s Connects for Oracle Service Cloud

Improvements and bugfixes​

  • Removed CCX limitation to allow state change during call (OCX-3980)

Release 4.3.1 ES1​

Release Date: 2022-10-17

Engineering Special release of b+s Connects for Oracle Service Cloud

Improvements and bugfixes​

  • Fixed issue with chat channels not using max task limit (OCX-3931)

Release 4.3.1​

Release Date: 2022-07-21

Patch release of b+s Connects for Oracle Service Cloud

Improvements and bugfixes​

  • Improve XMPP logging to find XMPP Error (OCX-3866)

  • Use peripheralErrorText and peripheralErrorMsg in Error messages provided to Harmony (OCX-3832)

  • Real Time subscriptions not renewed after Finesse failover (OCX-3857)

  • RTS not working on a timeout disconnect from finesse (OCX-3798)

Release 4.3.0​

Release Date: 2022-06-28

Minor release of b+s Connects for Oracle Service Cloud

Improvements and bugfixes​

  • Implemented device selection feature (OCX-3856)
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