Version: 4.3.0

Compatibility Matrix

Cisco Contact Center

UCCE / PCCE

Release	CCE 10.5	CCE 11.0	CCE 11.5	CCE 11.6	CCE 12.0	CCE 12.5	CCE 12.6
2.1	✅	✅	✅	✅	❌	❌	❌
3.0	❌	❌	✅	✅	✅	❌	❌
3.1	❌	❌	✅	✅	✅	❌	❌
4.0	❌	❌	✅	✅	✅	✅	❌
4.1	❌	❌	✅	✅	✅	✅	❌
4.2	❌	❌	✅	✅	✅	✅	✅
4.3	❌	❌	✅	✅	✅	✅	✅

UCCX

Release	CCX 10.5	CCX 10.6 SU2	CCX 11.0 SU1	CCX 11.5	CCX 11.6	CCX 12.0	CCX 12.5
2.1	❌	✅	✅	✅	✅	❌	❌
3.0	❌	❌	❌	✅	✅	✅	❌
3.1	❌	❌	❌	✅	✅	✅	❌
4.0	❌	❌	❌	✅	✅	✅	✅
4.1	❌	❌	❌	✅	✅	✅	✅
4.2	❌	❌	❌	✅	✅	✅	✅
4.3	❌	❌	❌	✅	✅	✅	✅

Cisco Hosted Collaboration Solution for Contact Center (HCS-CC)

Support for Cisco HCS-CC depends on the integrated version of CCE

info

Cisco Unified Intelligent Contact Management (UICM) is NOT supported.

Finesse

Release	10.5 ES8	10.6	11.0 ES1	11.5	11.6	12.0	12.5	12.6 ES1
2.1	✅	✅	✅	✅	✅	❌	❌	❌
3.0	❌	❌	❌	✅	✅	✅	❌	❌
3.1	❌	❌	❌	✅	✅	✅	❌	❌
4.0	❌	❌	❌	✅	✅	✅	✅	❌
4.1	❌	❌	❌	✅	✅	✅	✅	❌
4.2	❌	❌	❌	✅	✅	✅	✅	✅
4.3	❌	❌	❌	✅	✅	✅	✅	✅

Windows Server

Release	2008 R2	2012 R2	2016	2019
2.1	❌	✅	❌	❌
3.0	❌	✅	✅	❌
3.1	❌	✅	✅	✅
4.0	❌	✅	✅	✅
4.1	❌	✅	✅	✅
4.2	❌	✅	✅	✅
4.3	❌	✅	✅	✅

Open Methods

Only OpenMethods version 6.7.0 is supported.

OpenMethod’s R2 2017, R1 2017, Q4 2016, 5.1, 5.2, 5.3 and older versions are NOT supported with b+s Connects for Oracle Service Cloud
.

Cisco IP Phones

For supported Cisco IP Phones please refer to the official compatibility statement of Cisco Systems Inc., which is accessible from:

Unified CCE Solution Compatibility Matrix

3rd Party Software

Oracle Java
- The b+s Connects for Oracle Service Cloud application server requires the latest version of Java for 64-bit Windows operating systems to be installed. It is accessible at:
  - https://www.java.com/en/download/
Host System Virtualization
- Only VMware ESXi bare-metal virtualization (type 1 hypervisor) software can be used to host the underlying operating system of the b+s Connects for Oracle Service Cloud Application Server
Runtime environments
- Harmony RoutingAdapter and Harmony AgentAdapter require at least Microsoft Microsoft .NET Framework 4.7.2
- Harmony Integration Server requires Java Runtime
- Harmony QueueAdapter (incl. MediaRoutingPlugin) requires at least Microsoft .NET Framework 4.7.2
- ConfigServer requires Java Runtime
IPv6
- The b+s Connects for Oracle Service Cloud components do not support IPv6

Release	CCE 10.5	CCE 11.0	CCE 11.5	CCE 11.6	CCE 12.0	CCE 12.5	CCE 12.6
2.1	✅	✅	✅	✅	❌	❌	❌
3.0	❌	❌	✅	✅	✅	❌	❌
3.1	❌	❌	✅	✅	✅	❌	❌
4.0	❌	❌	✅	✅	✅	✅	❌
4.1	❌	❌	✅	✅	✅	✅	❌
4.2	❌	❌	✅	✅	✅	✅	✅
4.3	❌	❌	✅	✅	✅	✅	✅

Release	CCX 10.5	CCX 10.6 SU2	CCX 11.0 SU1	CCX 11.5	CCX 11.6	CCX 12.0	CCX 12.5
2.1	❌	✅	✅	✅	✅	❌	❌
3.0	❌	❌	❌	✅	✅	✅	❌
3.1	❌	❌	❌	✅	✅	✅	❌
4.0	❌	❌	❌	✅	✅	✅	✅
4.1	❌	❌	❌	✅	✅	✅	✅
4.2	❌	❌	❌	✅	✅	✅	✅
4.3	❌	❌	❌	✅	✅	✅	✅

Release	10.5 ES8	10.6	11.0 ES1	11.5	11.6	12.0	12.5	12.6 ES1
2.1	✅	✅	✅	✅	✅	❌	❌	❌
3.0	❌	❌	❌	✅	✅	✅	❌	❌
3.1	❌	❌	❌	✅	✅	✅	❌	❌
4.0	❌	❌	❌	✅	✅	✅	✅	❌
4.1	❌	❌	❌	✅	✅	✅	✅	❌
4.2	❌	❌	❌	✅	✅	✅	✅	✅
4.3	❌	❌	❌	✅	✅	✅	✅	✅

Release	2008 R2	2012 R2	2016	2019
2.1	❌	✅	❌	❌
3.0	❌	✅	✅	❌
3.1	❌	✅	✅	✅
4.0	❌	✅	✅	✅
4.1	❌	✅	✅	✅
4.2	❌	✅	✅	✅
4.3	❌	✅	✅	✅

Release	CCE 10.5	CCE 11.0	CCE 11.5	CCE 11.6	CCE 12.0	CCE 12.5	CCE 12.6
2.1	✅	✅	✅	✅	❌	❌	❌
3.0	❌	❌	✅	✅	✅	❌	❌
3.1	❌	❌	✅	✅	✅	❌	❌
4.0	❌	❌	✅	✅	✅	✅	❌
4.1	❌	❌	✅	✅	✅	✅	❌
4.2	❌	❌	✅	✅	✅	✅	✅
4.3	❌	❌	✅	✅	✅	✅	✅

Release	CCX 10.5	CCX 10.6 SU2	CCX 11.0 SU1	CCX 11.5	CCX 11.6	CCX 12.0	CCX 12.5
2.1	❌	✅	✅	✅	✅	❌	❌
3.0	❌	❌	❌	✅	✅	✅	❌
3.1	❌	❌	❌	✅	✅	✅	❌
4.0	❌	❌	❌	✅	✅	✅	✅
4.1	❌	❌	❌	✅	✅	✅	✅
4.2	❌	❌	❌	✅	✅	✅	✅
4.3	❌	❌	❌	✅	✅	✅	✅

Release	10.5 ES8	10.6	11.0 ES1	11.5	11.6	12.0	12.5	12.6 ES1
2.1	✅	✅	✅	✅	✅	❌	❌	❌
3.0	❌	❌	❌	✅	✅	✅	❌	❌
3.1	❌	❌	❌	✅	✅	✅	❌	❌
4.0	❌	❌	❌	✅	✅	✅	✅	❌
4.1	❌	❌	❌	✅	✅	✅	✅	❌
4.2	❌	❌	❌	✅	✅	✅	✅	✅
4.3	❌	❌	❌	✅	✅	✅	✅	✅

Release	2008 R2	2012 R2	2016	2019
2.1	❌	✅	❌	❌
3.0	❌	✅	✅	❌
3.1	❌	✅	✅	✅
4.0	❌	✅	✅	✅
4.1	❌	✅	✅	✅
4.2	❌	✅	✅	✅
4.3	❌	✅	✅	✅

Cisco Contact Center​

UCCE / PCCE​

UCCX​

Cisco Hosted Collaboration Solution for Contact Center (HCS-CC)​

Finesse​

Windows Server​

Open Methods​

Cisco IP Phones​

3rd Party Software​