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Version: 4.2.0

Changelog

Release 4.2.0 ES 7​

Release Date: 2022-03-17

Enigneering Special release of b+s Connects for Oracle Service Cloud

Improvements and bugfixes​

  • New agent does not appear in real-time after assigning to the team (OCX-3753)

Release 4.2.0 ES 6​

Release Date: 2022-01-18

Enigneering Special release of b+s Connects for Oracle Service Cloud

Improvements and bugfixes​

  • Verify if a call can be answered (OCX-3721)
  • Reason label with special character are being forwarded to Mediabar without converting UTF-8 value (OCX-3754)
  • Real Time label and code not updated when no label or code is recieved (OCX-3751)
  • TeamManager: Missing RESERVED, TALKING and WORK (OCX-3752)

Release 4.2.0 ES 5​

Release Date: 2021-12-16

Engineerin Special release of b+s Connects for Oracle Service Cloud

Improvements and bugfixes​

  • Real time status not updated with correct label and code when selecting a different not ready reason (OCX-3735)

Release 4.2.0 ES 4​

Release Date: 2021-12-03

Engineerin Special release of b+s Connects for Oracle Service Cloud

Improvements and bugfixes​

  • Add Reason Code and Reason Label to real-time responses (OCX-3712)

Release 4.2.0 ES 3​

Release Date: 2021-11-25

Engineerin Special release of b+s Connects for Oracle Service Cloud

Improvements and bugfixes​

  • Can not change state during wrapup in ccx (OCX-3716)

Release 4.2.0 ES 2​

Release Date: 2021-09-22

Engineerin Special release of b+s Connects for Oracle Service Cloud

Improvements and bugfixes​

  • Agent realtime not updated on GetTeamStatus (OCX-3676)

Release 4.2.0 ES 1​

Release Date: 2021-08-12

Engineerin Special release of b+s Connects for Oracle Service Cloud

Improvements and bugfixes​

  • Agent relatime logging improvements (OCX-3682)

Important note​

The purpose of this release is to enhance the logging of the Harmony Agent Adapter to have more information for troubleshooting available. The trace flag (least-significant-bit) must be set to 5 or higher (e.g TraceMask=0xfffffff5) to enable the enhanced logging. Additionally, the follwing key needs to be added into the [core]-Section:

  • ApplicationInformationInterval=300

Release 4.2.0​

Release Date: 2021-06-30

Minor release of b+s Connects for Oracle Service Cloud

Main new features​

  • Agent realtime view (OCX-3531)

Improvements and bugfixes​

  • ARM error improvements (OCX-3600)
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