Agent Adapter
[Core]-Section
HttpServerPort
Required: No
Default = 9080
Range = 1024-65535
Description = Port of the status HTTP web server. Data type: int.
HttpAllowedHosts
Required: No
Default = Only localhost: “(127\.[\d.]+|[0:]+1|localhost)”
Range = Full: ".*"
Description = Regex rule to analyze ip-address
TelnetServerPort
Required: No
Default = 9010
Range = 1024-65535"
Description = Port of the telnet remote console. Data type: int
TelnetAllowedHosts
Required: No
default: Only localhost: “(127\.[\d.]+\|[0:]+1\| localhost)
Range: Full: “.*”
Description: Regex rule to analyze ip-address
LogMask
Required: Yes
Defalult: 0x00040015
Range: 0x0-0xffffffff
Description: Defines the log mask Data type: int
CollectedLogMask
Required: No
Default: 0xfffffff3
Range: 0x0-0xffffffff
Description: Defines the collected log mask, Data type: int
LogFile
Required: No
Range: Path to the logfile
Default: C:\ProgramData\BucherSuter\logfiles\ConnectsHarmony\HarmonyAgentAdapter.log
Description: Path to the log file. Data type: String
MaxLogFileCount
Required: No
Default: 10
Range: 1-200
Description: Max archived log files Data type: int
MaxLogFileSize
Required: No
Default: 10000KB
Range: 1KB-500MB
Description: Max size of one log file, Data type: String (with unit KB, MB or GB)
[Gate_fin]-Section
FinesseRedundancyMode
Required: No
Default = Redundant
Range = Redundant, SingleNode
Description = Defines the type of the Finesse Server. If “Redundant” is specified, primary and secondary finesse configuration are required. Data type: String
XmppConnectTimeoutInSeconds
Required: No
Default: 75
Range: 5-100 [sec]
Description: For every agent a separate notification connection to Finesse must be established. This is supervised by this timeout value. Timeout should be as low as possible, but Finesse need some time to answer notification connetion requests, especially if a lot of agents are handled.
DefaultNotReadyReason
Required: Yes
Default: “”
Description The DefaultNotReadyReason is specified with the not ready reason code (e.g. DefaultNotReadyReason=15)
DefaultLogoutReason
Required: Yes
Default: “”
Description: The DefaultLogoutReadyReason is specified with the not ready reason code (e.g.DefaultLogoutReason=23)
NotReadyReasonHidePrefix
Required: Yes
Default: _
Range: String
Description: Configured not ready reasons in Finesse with this prefix are not displayed in agent status drop down list. E.g. suppress your default not ready code in dropdown: _DefaultAway!
DefaultNotReadyReasonSuffix
Required: No
Default: !
Range: String
Description: Optional. Add this character to a not ready reason code in Finesse and it will used as default not ready reason just after logon. If no reason with suffix found, no NotReady reason is set after login.
RonaNotReadyReasonSuffix
Required: Yes
Default: #
Range: String
Description: Add this character to a not ready reason code in Finesse and it will used as not ready reason for RONA. If no reason with suffix found, the first found not ready reason is used.
FeedbackWaiterLoginTimeoutInSeconds
Required: No
Default: 75
Range: 5-100 [sec]
Description: Timeout waiting for logged-in event on XMPP channel after sending login request on REST channel.
EncryptXmppConnection
Required: Yes
Default: false
Range: false, true
Description: XMPP Finesse port: 5222, Encrypted: 5223 Set to true, if XMPP encryption is enabled on Finesse server. For Finesse >= 12.5 XMPP encryption is enabled by default
[Gate_fin\PrimaryFinesseNode]-Section
Host
Required: Yes
Default “”
Range: Hostname and domain
Description: Hostname or IP Address of the primary Finesse node. Data type: String
Port
Required: Yes
Default: 8445
Range: 1024-65535
Description: Communication Port of Finesse, Data type: ushort
IsSecure
Required: Yes
Default: true
Range: false, true
Description: Enables/disables secured communication with Finesse, Data type: bool
[Gate_fin\SecondaryFinesseNode]-Section
Host
Required: Yes
Default “”
Range: Hostname and domain
Description: Hostname or IP Address of the secondary Finesse node. Data type: String
Port
Required: Yes
Default: 8445
Range: 1024-65535
Description: Communication Port of Finesse, Data type: ushort
IsSecure
Required: Yes
Default: true
Range: false, true
Description: Enables/disables secured communication with Finesse, Data type: bool
[Gate_fin\MediaRouting]-Section
EmailDomain
Required: Yes
Default: “”
Range 1-65535
Description: The ID of the MediaRoutingDomain used for Emails. Data type: number
ChatDomain
Required: Yes
Default “”
Range: 1-65535
Description: The ID of the MediaRoutingDomain used for Chat. Data type: number
[Gate_fin\MediaReroute]-Section
RoutingHostVarA
Required: Yes
Default: pv9
Range: pv1-pv10 or ECC.user.xyz
Description: Defines the Peripheral- or ECC variable used to transport the hostname of RoutingAdapter A from QueueAdapter configuration through RoutingAdapter, UCCE and Finesse into AgentAdapter. This configuration value must match the RAHostVarA configuration value in QueueAdapter and will contain the value configured as HostnameA in QueueAdapter. The configured variable must be large enough to transport the fully qualified hostname as configured in QueueAdapter as HostnameA.
RoutingHostVarB
Required: Yes
Default: pv10
Range pv1-pv10 or ECC.user.xyz
Description: Defines the Peripheral- or ECC variable used to transport the hostname of RoutingAdapter B from QueueAdapter configuration through RoutingAdapter, UCCE and Finesse into AgentAdapter. This configuration value must match the RAHostVarB configuration value in QueueAdapter and will contain the value configured as HostnameB in QueueAdapter. The configured variable must be large enough to transport the fully qualified hostname as configured in QueueAdapter as HostnameB. It is possible to configure the same variable for RoutingHostVarA and RoutingHostVarB. In that case, the variable will contain both host names A and B separated by a semicolon. The variable must then be large enough to contain both host names and the semicolon separator. If you only have one RoutingAdapter, you can set RoutingHostVarB also to the same value as RoutingHostVarA.
RonaTimeoutEmailInSeconds
Required:No
Default: 30
Range 0–900 [sec]
Description: Defines the timeout until the agent should accept offered emails.
RonaTimeoutChatInSeconds
Required: No
Default: 30
Range: 0–900 [sec]
Description: Defines the timeout until the agent should accept offered chats.
RoutingHostPort
Required: Yes
Default: 8095
Range: TCP/IP port range
Description: Defines the port used to connect RoutingAdapter in case of RONA timeout or reject by agent to send a new route request. This port must match to the port configured in HarmonyRoutingAdapter setting [Gate_reroute] à ServerUri
RoutingHostHttps
Required: Yes
Default: false
Range: false, true
Description: Defines if the new route request to RoutingAdapter in case of RONA timeout or reject by agent uses https encryption. When set to true, the ServerUri configured in HarmonyRoutingAdapter setting [Gate_reroute] à ServerUri must start with https://.
[Gate_harmony]-Section
Host
Required: No
Default: localhost
Range: String, e.g. localhost or 192.168.1.20
Description: Hostname or IP Address used to connect to Harmony Integration Server.
Port
Required: No
Default: 61616
Range: 1024-65535
Description: TCP port used to connect to Harmony Integration Server.
EnvironmentName
Required: No
Default: dnbridgehost
Range: String, e.g. MyEnvironment
Description: The name of the environment as configured in Harmony Configuration Server.
RequestProcessingTimeout
Required: No
Default: 20
Range: 5-100 [sec]
Description: This timeout controls how fast a response must be provided for an agent request. If queries to telephony or media providers take longer than specified value in "RequestProcessingTimeout" the agent gets an error message.
ShutdownDelayInSeconds
Required: No
Default: 5
Range: 0–900 [sec]
Description: Delay in seconds before shutdown
SessionInitTimeoutInSeconds
Required: No
Default: 75
Range: 0–900 [sec]
Description: Timeout for login in CCE
AgentPresenceActive
Required: Yes
Default: true
Range: true, false
Description: True, if Agent Presence should be activated. See ConnectsForOracleServiceCloud_Memo_AgentRealTime_4-2-0_Rev1-0 for further information