Device Selection

Configuring Agent Device Selection for UCCE

To Configure Agent Device Selection you need to configure the Agent’s Agent Desk Setting

• Open your Admin Workstation.
• Open the Configuration Manager
• Go To: Tools -> List Tools ->“Agent Desk Settings”

Next you select the agent and adjust the desk setting

• Select the Desk Setting of your Agent
• Enable “ACD Shared line useage”

Configure Agent Device Selection for UCCX

To Configure Agent Device Selection you need to configure the UCCX App

• Open the UCCX App Admin Website and login with the Admin credentials.
• Go to Menu -> System Parameters.
• Scroll Down to Agent Settings.
• Enable “Agent Device Selection”.

caution

If this Setting is enabled, Device Selection will be enabled for all agents in the system