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Version: 6.4

Custom Integration

Custom integrations allow customers to display or use their own code inside b+s Connects.

There are four ways to use them:

  • as a view in the menu
  • on the home view
  • on a call
  • and they can be not visible
ViewHomeCall
Custom Integration locationsCustom Integration locationsCustom Integration locations
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Only one integration can be used per location. Additional integrations will be ignored.

A Custom Integration is loaded when the agent navigates to the corresponding view and unloaded when another view is displayed. Hidden integrations are always loaded.

Configuration

Step 1: Navigate to b+s Connects for Cisco Contact Center.

b+s Connects for Cisco Contact Center

Step 2: Navigate to Custom Integrations and create a new configuration.

Custom Integrations New

Step 3: Provide these settings:

NameDescription
NameThe name of the custom integration.
Displayed onSpecifies where to display the custom integration.
URLURL of the custom integration.

Custom Integration Settings

Title

The title will be displayed in the header of the card for Home and Call and as an entry in the navigation menu for View.

Height

Height of the custom integration on Home and Call.

Supported units are:

mm, in, px, pt, pc, em, ex, ch, rem, vw, vh, vmin, vmax or %.

If the provided value doesn't include a unit definition, the default is px.

For details on each unit please refer to this page.

Integration Settings

setting1 - setting5 that are available in the custom integration - max. 4096 characters per setting.

Step 4: Click on Add Existing Service Layouts.

Assign Service Layout

Step 5: Search and select the desired Service Layout.

Search and select Service Layout

Step 6: Click Add.

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Custom integrations can also be assigned with the Service Layout configuration. Further information can be found here.