Custom Integration

Custom integrations allow customers to display or use their own code inside b+s Connects.

There are four ways to use them:

• as a view in the menu
• on the home view
• on a call
• and they can be not visible

View	Home	Call

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Only one integration can be used per location. Additional integrations will be ignored.

Configuration

Step 1: Navigate to b+s Connects for Cisco Contact Center.

Step 2: Navigate to Custom Integrations and create a new configuration.

Step 3: Provide these settings:

Name	Description
Name	The name of the custom integration.
Displayed on	Specifies where to display the custom integration.
URL	URL of the custom integration.
Title	The title will be displayed: - in the header of the card for Home and Call - as an entry in the navigation menu for View.
Height	Height of the custom integration on Home and Call.
setting1 - setting5	Settings that are available in the custom integration - max. 4096 characters per setting.

Step 4: Click on Add Existing Service Layouts.

Step 5: Search and select the desired Service Layout.

Step 6: Click Add.

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Custom integrations can also be assigned with the Service Layout configuration. Further information can be found here.