Directory Numbers
Starting with the 'Cheetah' release, the use of b+s Connects for ServiceNow with Cisco Webex Contact Centers is deprecated.
Instead, please use the 'Cisco Webex Contact Center' integration from Cisco for new deployments.
Define entries that can be searched within the directory lookup in order to e.g. find other queues quicker to transfer to or call. Be aware that if a directory number is assigned to multiple Service Layouts, any changes will have an effect on all layouts that the entry is part of.
Name
The name of the directory number record.
Required: Yes
Default value: Empty
Type
Defines the type of the directory number record.
Required: Yes
Default value: Empty
Service Layout List
Assigns the directory number record to one or multiple Service Layouts.
Required: No
Default value: Empty
Description
Alternative text that helps to identify or describe the directory number record.
Required: No
Default value: Empty
Business Phone
The business phone number for this record.
Required: No
Default value: Empty
Mobile Phone
The mobile phone number for this record.
Required: No
Default value: Empty
Home Phone
The home phone number for this record.
Required: No
Default value: Empty