Flow Configuration

This guide describes how to use the WxCC flow designer to interact with the b+s Connects for ServiceNow gadget.

Screen Pop

A "Screen Pop" node is available in the WxCC Flow. It can be used to trigger a screen pop inside ServiceNow or in a separate window.

Further information on this function can be found in the Flow Designer documentation.

Screen Pop in a separate window

To open the screen pop in a separate window an absolute URL must be provided in the "Screen Pop" node. The queryParameters will be appended as search parameters to the URL.

The following modes are supported:

• New browser tab
  Always opens a new browser tab.

• Existing browser tab
  On the first Existing browser tab screen pop, a new browser tab is opened. That tab will be the dedicated tab for subsequent Existing browser tab screen pops and the URL will be refreshed within that specific browser tab.

• Inside Desktop
  Is handled the same way as New browser tab.

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The currently opened page can prevent a redirect. In that case an Existing browser tab screen pop opens in a new browser tab.

Screen Pop in ServiceNow

To open a record in ServiceNow, a relative URL must be provided.

The following parameters needs to be defined in the "Screen Pop" node via the queryParameters or as search parameters in the URL (e.g. /some/relative/url.html?recordType=incident&crmId=00000000000000000000000000000000).

Key	Description
recordType	ServiceNow table name of the record (e.g. incident).
crmId	Unique identifier of the ServiceNow record.

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If both keys are present in the queryParameters, the defined URL will be ignored.