Compatibility Matrix
This page contains information about the compatibility for b+s Connects for ServiceNow.
Operating System
The b+s Connects for ServiceNow application runs completely on the ServiceNow platform. Consequently, no additional server is required.
Browser
- Microsoft Edge (Chromium based), most recent stable version
- Google Chrome, most recent stable version
- Mozilla Firefox, most recent stable version
Incognito or other private browsing modes are not supported.
ServiceNow Editions
| b+s Store Release | Yokohama | Zurich | Australia |
|---|---|---|---|
| Albatross (4.13) | ❌ | ❌ | ❌ |
| Buffalo (5.1) | ❌ | ❌ | ❌ |
| Cheetah (5.7) | ✅ | ✅ | ✅ |
ServiceNow UI Support
| b+s Store Release | UI16 | Agent Workspace | Next Experience |
|---|---|---|---|
| Albatross (4.13) | ❌ | ❌ | ❌ |
| Buffalo (5.1) | ✅ | ✅ | ✅ |
| Cheetah (5.7) | ✅ | ❌ | ✅ |
No configuration change is needed in order to use a different ServiceNow User Interface.
Advanced Work Assignment (AWA)
| b+s Store Release | Yokohama | Zurich | Australia |
|---|---|---|---|
| Albatross (4.13) | ❌ | ❌ | ❌ |
| Buffalo (5.1) | ❌ | ❌ | ❌ |
| Cheetah (5.7) | ✅ | ✅ | ✅ |
Cisco Contact Center
As of April 30th, 2024, Cisco no longer supports versions 11.6 and 12.0 for Contact Center Enterprise and Contact Center Express.
Finesse
| b+s Store Release | 12.5 | 12.6 | 15.0 |
|---|---|---|---|
| Albatross (4.13) | ❌ | ❌ | ❌ |
| Buffalo (5.1) | ✅ | ✅ | ✅ |
| Cheetah (5.7) | ✅ | ✅ | ✅ |
Contact Center Enterprise
| b+s Store Release | CCE 12.5 | CCE 12.6 | CCE 15.0 |
|---|---|---|---|
| Albatross (4.13) | ❌ | ❌ | ❌ |
| Buffalo (5.1) | ✅ | ✅ | ✅ |
| Cheetah (5.7) | ✅ | ✅ | ✅ |
- Minimal requirements for VPN-Less with CCE
- Cisco Finesse 12.6(1) ES3
Contact Center Express
| b+s Store Release | CCX 12.5 | CCX 15.0 |
|---|---|---|
| Albatross (4.13) | ❌ | ❌ |
| Buffalo (5.1) | ✅ | ✅ |
| Cheetah (5.7) | ✅ | ✅ |
Miscellaneous
Load balancers
b+s Connects for ServiceNow does not support load balancers. For more information, please visit the corresponding Knowledge Article in our Knowledge Base
Virtualized environments
b+s Connects for ServiceNow is not tested in a virtualized environment. For more information, please visit the corresponding Knowledge Article in our Knowledge Base