Compatibility Matrix
This page contains information on b+s Connects for ServiceNow compatibilities.
Operating System
The b+s Connects for ServiceNow application runs completely on the ServiceNow platform. Consequently, no additional server is required.
Browser
- Microsoft Edge (Chromium based), most recent stable version
- Google Chrome, most recent stable version
- Mozilla Firefox, most recent stable version
Incognito or other private browsing modes are not supported.
ServiceNow Editions
| b+s Store Release | Xanadu | Yokohama | Zurich |
|---|---|---|---|
| Albatross (4.13) | ❌ | ❌ | ❌ |
| Buffalo (5.1) | ✅ | ❌ | ❌ |
| Cheetah (5.7) | ✅ | ✅ | ✅ |
ServiceNow UI Support
| b+s Store Release | UI16 | Agent Workspace | Next Experience |
|---|---|---|---|
| Albatross (4.13) | ❌ | ❌ | ❌ |
| Buffalo (5.1) | ✅ | ✅ | ✅ |
| Cheetah (5.7) | ✅ | ❌ | ✅ |
No configuration change is needed in order to use a different ServiceNow User Interface.
Advanced Work Assignment (AWA)
| b+s Store Release | Xanadu | Yokohama | Zurich |
|---|---|---|---|
| Albatross (4.13) | ❌ | ❌ | ❌ |
| Buffalo (5.1) | ✅ | ❌ | ❌ |
| Cheetah (5.7) | ✅ | ✅ | ✅ |
Cisco Finesse
| b+s Store Release | 12.0 | 12.5 | 12.6 | 15.0 |
|---|---|---|---|---|
| Albatross (4.13) | ❌ | ❌ | ❌ | ❌ |
| Buffalo (5.1) | ✅ | ✅ | ✅ | ✅ |
| Cheetah (5.7) | ✅ | ✅ | ✅ | ✅ |
Cross-Origin Resource Sharing (CORS) must be enabled, depending on the Cisco Finesse version in use.
- Minimal requirements for Single Sign-On (SSO) with CCE
- Cisco Finesse 12.0(1) ES4, SSO only (Hybrid mode is not supported)
- Cisco Finesse 12.5(1) ES1 (Hybrid mode supported)
- Minimal requirements for Single Sign-On (SSO) with CCX
- Cisco UCCX/Finesse 12.0(1)
- Cisco UCCX/Finesse 12.5(1)
Call Recording
The following 3rd party call recording products are supported:
| b+s Store Release | Calabrio On-Prem | Calabrio Cloud | Verint |
|---|---|---|---|
| Albatross (4.13) | ❌ | ❌ | ❌ |
| Buffalo (5.1) | ✅ | ❌ | ✅ |
| Cheetah (5.7) | ✅ | ❌ | ✅ |
Calabrio
Supported versions
- Calabrio on-prem 11.5
Note
- Supported in Cisco CCE and CCX deployments
- For Calabrio on-prem, a Field Certification is required from Calabrio.
- This integration requires Calabrio ONE Authentication to be enabled.
Verint
Supported versions
- Verint 15.2
Note
- Supported in Cisco CCE and CCX deployments
Miscellaneous
Load balancers
b+s Connects for ServiceNow does not support load balancers. For more information, please visit the corresponding Knowledge Article in our Knowledge Base
Virtualized environments
b+s Connects for ServiceNow is not tested in a virtualized environment. For more information, please visit the corresponding Knowledge Article in our Knowledge Base