New Features and Bug Fixes Voice
New Features
This section lists new features in b+s Connects for Salesforce – CCE/CCX Editions.
- None
Enhancements
This section lists enhancements in b+s Connects for Salesforce – CCE/CCX Editions.
#14520 : Load b+s Components using custom Lightning Message Channel
Requirements: Due to increased security measurements in Salesforce, Lightning Message Channels cannot be shipped anymore in the package. b+s components therefore need to work with custom Lightning Message Channel.
Solution Abstract: Use Lightning Message Channel that is configured in b+s Configuration.
Bug Fixes
This section lists priority 1 (Critical) and 2 (Major) issues that have been resolved in b+s Connects for Salesforce – CCE/CCX Edition but that may have been open in previous releases.
#14449: QueryException thrown if the User running the transaction doesn't have the "View DeveloperName fields" system permission
Symptom: QueryException is thrown if the User running the transaction doesn't have the "View DeveloperName fields" system permission
Conditions: User has limited field-level permissions.
Workaround: None
Further Problem Description: N/A
#14480: Fix fetching presence configuration if assigned by User Profile
Symptom: Presence Configuration assigned via Profile returned default Configuration.
Conditions: Assign Presence Configuration via Profile
Workaround: Assign Presence Configuration via User
Further Problem Description: Presence Configuration assigned via Profile must return the same Configuration that was actually assigned to Profile.
#14617: RealtimeView loaded as Toolbar inside the gadget breaks the login layout
Symptom: Login mask does not display properly.
Conditions: When RealtimeView is configured and loaded as Toolbar.
Workaround: None.
Further Problem Description: The layout initialization was incorrect.
This bug was fixed in patch release 6.0.1.
#14624: Cisco task not ended after RONA
Symptom: The task remains active and does not end correctly.
Conditions: When the agent handles Cisco media tasks that timeouts in RONA.
Workaround: None.
Further Problem Description: None.
This bug was fixed in patch release 6.0.1.
#14631: Supervisor Console does not display any agents
Symptom: No agents are displayed in the Supervisor Console.
Conditions: Always.
Workaround: None.
Further Problem Description: The console failed to load the agent list, leaving the dashboard empty even when agents were available.
This bug was fixed in patch release 6.0.1.
#14632: ConversationEnded does initialize WorkItemIdVar
Symptom: WorkItemPerVar displays as undefined.
Conditions: Deployment mode is Cisco UQ and WorkItemIdVar is not setup properly.
Workaround: Correct either the deployment model, or configure the WorkItemIdVar parperly.
Further Problem Description: The log shows undefined when the configuration does not match with the expected one.
This bug was fixed in patch release 6.0.1.
#14639: Winter'27 blocks b+s Supervisor from loading
Symptom: The b+s Supervisor does not load.
Conditions: Winter'27.
Workaround: None.
Further Problem Description: None.
This bug was fixed in patch release 6.0.1.