Skip to main content
Version: 5.15

New Features and Bug Fixes Voice

New Features​

This section lists new features in b+s Connects for Salesforce – CCE/CCX Editions.

#14473: Enable custom LMC​

Requirements: Comply with the Salesforce Security Review requirements

Solution Abstract: Load the LMC to be used dynamically. Add a new field in the b+s Configuration to configure it.

Limitation: When setting the new LMC, only the custom Integrations will communicate using the ConnectsIntegrationAPI.

#14469: Implement a secure way to store agents' password in salesforce​

Requirements: Implement a secure way to store agents' password in salesforce

Solution Abstract: Encrypt and store the agent password as soon as it's inserted or updated using a trigger on the User object using Crypto class. Store the encryption key in a Protected Custom Setting, distributed within the package.

Limitation: N/A

Enhancements​

This section lists enhancements in b+s Connects for Salesforce – CCE/CCX Editions.

#14467: Show more characters of a variable on the work item in the agent gadget​

Requirements: Allow Agents to see entire value of a text field (up to N characters) inside the Gadget.

Solution Abstract: Add a css class to only show up to three lines of text. Cut off the rest, but show the whole text as a tooltip.

Limitation: To disable, use feature flag "TASK_TEXTWRAP"

Bug Fixes​

This section lists priority 1 (Critical) and 2 (Major) issues that have been resolved in b+s Connects for Salesforce – CCE/CCX Edition but that may have been open in previous releases.

#14596: WORKREADY state not handled on Chat End​

Symptom: If Messaging Session is ended by the agent via "End Chat" button, Cisco state is changed to WORKREADY, which is not mapped to Omni Busy state. This causes Omni-Channel to go offline and media states are out of sync.

Conditions: ChatEndListener Addon is setup and Messaging Session is ended.

Workaround: N/A

Further Problem Description: N/A

#14494: retrieveConfigurationCallback trows an exception when URL is blank or malformed​

Symptom: b+s Softphone does not load and exception is visible in browser console.

Conditions: b+s Configuration with Finesse URL without value or malformed URL.

Workaround: N/A

Further Problem Description: N/A

#14535: Realtime Agent View titles width shift on toggleOfflineAgents​

Symptom: b+s Realtime Agent View Titles shift.

Conditions: Toggling show/hide agents.

Workaround: N/A

Further Problem Description: N/A

#14545: Display proper error message when permissions are missing​

Symptom: Exception error message is displayed in the gadget.

Conditions: Agent loads the gadget without b+s Connects Agent permission set.

Workaround: N/A

Further Problem Description: N/A