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Version: 5.11

New Features and Bug Fixes Voice

New Features​

This section lists new features in b+s Connects for Salesforce – CCE/CCX Editions.

  • None

Enhancements​

This section lists enhancements in b+s Connects for Salesforce – CCE/CCX Editions.

FIN-15142 - Disable the chat accept button when AutoAccept is enabled​

Requirements: Disable the Accept chat button when AutoAccept is enabled in the Service Channel configuration.

Solution Abstract: Enhance the Apex query to retrieve the HasAutoAcceptEnabled. Do not display the accept chat accordingly to that setting.

Limitation: N/A

FIN-15088 - As a Customer, I want to see System Requirements to HTML5 notifications enabler in the documentation​

Requirements: Add system change requirements to enable the HTML5 notifications.

Solution Abstract: Enhance the documentation to include the system changes.

Limitation: N/A

FIN-15179 - As a DEV I want to unify the Versions we display and manage​

Requirements: Remove the displayed Finesse Hosted version.

Solution Abstract: Replace the Solution / Server versioning differences for a single package version.

Limitation: N/A

Bug Fixes​

This section lists priority 1 (Critical) and 2 (Major) issues that have been resolved in b+s Connects for Salesforce – CCE/CCX Edition but that may have been open in previous releases.

FIN-15211 - setServicePresenceStatus does not work with Enhanced Omni-Channel enabled​

Symptom: Agent is unable to restore Omni-Channel session in b+s Connects gadget

Conditions: Enhanced Omni Channel enabled, "Don’t automatically log agents in to Omni-Channel on a new window or tab" omni setting set, new browser tab is opened.

Workaround: Use Omni-Channel widget to go online to a valid status

Further Problem Description: Changes introduced in Enhanced Omni-Channel prevent Omni Toolkit API's setServicePresenceStatus method from automatically logging in the User, rendering necessary to use the login() method instead.

FIN-15091 - DatePicker does not load the current time by default + 15min, triggering error when leaving default data​

Symptom: Callback Error is displayed showing there is an error with the inserted date.

Conditions: Using default data when clicking the Campaign Callback button.

Workaround: Change the date manually to a future date.

Further Problem Description: N/A

FIN-15170 - Calabrio toolbar shows "insufficient privileges" error page​

Symptom: Calabrio toolbar shows "insufficient privileges" error page.

Conditions: User does not have View Setup and Configuration setting in profile.

Workaround: Add the View Setup and Configuration setting in the user's assigned profile.

Further Problem Description: N/A

FIN-15208 - The 'Decline Reasons' feature does not trigger the decline action in Salesforce​

Symptom: Decline reasons feature does not send the decline action to Salesforce.

Conditions: Omni Federation configured with decline reasons and declining the task.

Workaround: N/A

Further Problem Description: N/A

FIN-15090 - Campaign Callback calendar is not displayed properly​

Symptom: Campaign Callback calendar is not displayed properly.

Conditions: When selecting date in Personal Callback.

Workaround: N/A

Further Problem Description: