Chat-End Listener Component
Introduction
This document provides information on installing, configuring and managing the Bucher + Suter (b+s) Connects for Salesforce Chat-End Listener Component. b+s Connects for Salesforce Chat-End Listener is the name of the software solution developed by b+s to integrate the chat events received from Salesforce during chats between Agent and Customer.
The b+s Connects for Salesforce Chat-End Listener consumes the Salesforce Conversation Toolkit API
lightning:conversationChatEnded event. Once the event is received, the component sets the Cisco Chat channel in Wrap-Up state. The Chat-End Listener Component is only available for Cisco Universal Queue deployment. It supports Salesforce's Messaging for In-App and Web and After Conversation Work Time features.
Installation
b+s Connects for Salesforce Chat-End Listener is integrated into the b+s Connects for Salesforce package as an Aura Component and has to be added as Utility Bar item in order to activate it.
The Integration API in Lightning must be enabled to allow the b+s Chat-End Listener component to communicate with the b+s Connects for Salesforce (Enable Integration API).
Example: Add Component to the Utility Bar of a Lightning App
When adding the Component to a Utility bar, make sure to
select the Start Automatically checkbox to allow the chat events to communicate with the b+s Connects for Salesforce while the
Utility item is minimized.
For exhaustive documentation on how to create and manage pages with Salesforce Lightning Experience, please refer to the official documentation.