Deprecated and Removed Features
Deprecated Features
This section lists deprecated features in b+s Connects for Salesforce – CCE/CCX Editions.
Deprecated features are supported for existing customers. However, there is no further development for deprecated features. Deprecated features are not supported for new deployments!
These features may be scheduled to be removed in a future release. Plan to transition to the designated replacement feature. If you are implementing a new deployment, use the replacement technology rather than the deprecated feature.
Set voice channel to not ready if agent accepts Live Agent chat
Deprecation announced in release: 5.10
Feature will be removed in release: 6.0
Replacement: In release 5.10 two new fields are introduced to define the primary capacity threshold when to set the voice channel to not ready. The new configuration respects all non-interruptible work and is not limited to Salesforce Chat.
Finesse hosted deployments (for Cisco Finesse 11.5 or later)
Deprecation announced in release: 4.4
Feature will be removed in release: 5.11
Replacement: CRM hosted deployment
Starting with Cisco Finesse 11.5, the b+s Connects is no longer required to be hosted on Cisco Finesse. Therefore we recommend to configure "CRM hosted deployment" when using Cisco Finesse 11.5 or later.
This announcement does not affect installations using Cisco Finesse <= 11.0.
;noScreenPop Parameter to disable Screen Pop for Tasks Voice
Deprecation announced in release: 5.8
Feature will be removed in release: 6.0
Replacement: Screen pop can be disabled by configuring the Salesforce Softphone Layout accordingly.
Agent Time in State Toolbar Component
Deprecation announced in release: 5.5
Feature will be removed in release: 6.0
Replacement: Information already integrated in current Agent State bar.
Removed Features
No features were removed in this release.