Overview

Legend

1. Top toolbar section (Optional and Customer specific)
2. Agent state bar
3. Work item section (with active call work item)
4. Bottom toolbar section (Optional and Customer specific)
5. Settings panel section

Work item buttons

Icon	Description
	- Accept call - Make call (dial) - Start consult call / direct transfer
	Hang up (end) call
	Set call on hold
	- Retrieve call from hold - Consult (if single-step transfer option is disabled)
	Open consult / conference panel
	(Consult-) Transfer call
	Start conference
	Share record
	- Open Wrap-Up panel - Request optional Wrap-Up
	Optional Wrap-Up requested
	Record successfully shared
	Record sharing failed
	- Open make call dial-pad - Open DTMF panel
	Send DTMF keytones
	Minimize open panel
	Set Wrap-Up follow-up agent state «Ready»
	Set Wrap-Up follow-up agent state «Not Ready» Will display a drop down with the configured «Not Ready» reasons if there are any.
	Assign record to call activity
	Record successfully assigned
	Record assignment failed
	Accept reservation call
	Reject or close reservation call
	Schedule a callback call
	Cancel a scheduled callback call
	Display Speed Dial numbers list

Open / Close client log window

1. Press button to expand settings panel
2. Click on the link to open or close the logger window

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Click «OK» on the displayed dialog to close the logger window

Report an issue

1. Press button to expand settings panel (if not yet open)
2. Click on the link to open (or close) the section for reportIng an issue
3. Answer the questions within the text field
4. Press button to report the issue (content of the logger window, and the text field will be uploaded to the Cisco Finesse server)

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After pressing the button, its color will change to green if the report succeeds and to red if it fails

Clear local data

1. Press button to expand settings panel (if not yet open)
2. Click on the link to clear b+s Connects related local data

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A dialog will appear confirming whether the data really should be cleared to prevent it from being cleared by accident

Configure Speed Dial numbers

1. Press button to expand settings panel
2. Click on the link to open (or close) the speed dial number Section
3. Enter the name and numbers to the speed dial numbers List
4. Press «Add» button to insert more lines for sped dial entries (max 20 lines)
5. Press «Save» button to store the speed dial numbers
6. To delete a speed dial number remove either the name, or the number from the line that should be deleted and press «Save» button

After the speed dial numbers have been saved the speed dial buttons will appear at the shown locations.

Activate Notifications

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Only available if enabled in b+s Settings

Any Browser:

1. Press button to expand settings panel (if not yet open)
2. Click on the link to open a pop up

Google Chrome:

3. Click “Show Website Information”
4. Open the dropdown next to "Notifications"
5. Set Notifications to "Allow".

Firefox:

6. Press "Allow Notifications"

Microsoft Edge:

7. Press "Allow"

Gadget Shutdown Message

There can only be a single active instance of the b+s Connects gadget at any given time. If another instance of the gadget is already loaded in another browser tab, any newly opened one will be shut down by the active b+s Connects gadget. A message is displayed which tells the user about the instance being shut down.

There are two ways in which the gadget can be shut down:

1. When a gadget in another tab is already active (or was reactivated).
2. As of version 5.7, when the "Follow Omni Channel Session" setting is activated and the Omni-Channel activates its session in another tab.

To reactivate the gadget, press the "Reactivate" button.