Multi Session
This page describes how b+s Connects interfaces with MultiSession applications (e.g. Customer Service workspace).
Session Template parameters
When a "bsCallSession" session is started, the available CTI data and click-to-dial data is provided as template parameters.
The template parameter values are not updated throughout the lifetime of the session/call. Only the CTI data of the call starting the session is provided. CTI data of additional calls taking place within the same session (i.e. consultation calls) is not available via template parameters.
Example usages of these template parameters:
- Macros
- Agent Scripts
- App profile manager JavaScript API
- Application Tab templates
For more information on how template parameters can be utilized, refer to the following Microsoft resources:
The availability of the following fields is dependent on the WxCC version and the routing strategy. Please see the WxCC documentation for more details.
| Parameter | Description |
|---|---|
| callDetails | direction + phone number (e.g. to +41123456789) |
| callVar | Call Variables |
| direction | Incoming or Outgoing |
| dn | Dialed Number of the call |
| number | Phone number of the participant. |