Privacy policy
This document is based on the Subscription Terms & Conditions, and is intended to provide further information on the use of b+s Connects for Microsoft Dynamics. To provide you with the best possible product and service, we make use of certain diagnostic data sent to us by you. We try to avoid the possession of personal data wherever possible and we are not interested in getting any personal data belonging to your customers, agents or supervisors. The data sent to us by you is only used for troubleshooting purposes.
What is personal data?
The term "personal data" is used in the context of the GDPR to refer to any information which is directly or indirectly associated with an identified or identifiable person. "Personal data" means either data that directly identifies you (such as your name, email address or phone number) or data that can be linked or combined to identify you without much effort (such as an account ID number or IP address). Any information that does not identify you is considered "non-personal data".
How do we get data from you?
We get data from you when you decide to provide us error reports / log files. Dynamics also makes data available to us (e.g. how many users are assigned).
What do we do with your data?
When you provide data to us, we only use it in ways permitted by you and we do not share your data with third parties. In general, we only use your data to provide and improve our products and services.
How do we store and protect your data?
We are committed to protecting your data once we have it, by the use of business and technical security measures. First of all, we are Contact Center and CRM specialists. Therefore, we use certified public cloud services for data processing and storage to ensure the highest reasonable level of security. However, in the unlikely event of a security breach, we will notify you so that you can take appropriate protective measures.
We also aim to keep your data only for as long as we need it. When we no longer need it, we will destroy it.