Event Scenarios
The following page depicts roughly at which point events will be dispatched to an API consumer. Workitem and agent state events are dispatched as they are received from Finesse.
This is documentation for Connects for Microsoft Dynamics 6.2, which is no longer actively maintained.
For up-to-date documentation, see the latest version (6.4).
- Agent logs in, changes state to Ready, changes state to Not Ready and logs out
- Incoming call in Ready state
- Incoming call in Not Ready state
- Incoming call in Ready state without Wrap-Up
- Incoming call in Ready state with Wrap-Up
- Outgoing call in Ready state
- Outgoing call if beforeDial event is subscribed
- Pause / Resume call
- Update call variables
- Unanswered call in Ready state (RONA)
- Transfer call (warm/consultative transfer) in Ready state
- Transfer call (cold/blind transfer) in Ready state
- Conference in Ready state