Auto Attendant Calls

This measure group contains measures built from vFACT_DETAILEDCALLHISTORY data and reused measures of this group.

info

Main focus is on measuring Auto Attendant calls from Webex Calling application.

DAX formulas and expressions are displayed in a user-friendly format.

AA Answered = SUM([AutoAttendantAnswered])

AA Answered (%) = [AA Answered] / [AA Offered]

AA Avg Duration (hh:mm:ss) = Format [AA Avg Duration (s)] in hh:mm:ss

AA Avg Duration (s) = [AA Duration (s)] / [AA Offered]

AA Duration (hh:mm:ss) = Format [AA Duration (s)] in hh:mm:ss

AA Duration (s) = SUM([AutoAttendantDuration])

AA Finished = [AA Answered] - [AA Transferred]

AA Finished (%) = [AA Finished] / [AA Answered]

AA Offered = SUM([AutoAttendantOffered])

AA Redirected = SUM([AutoAttendantRedirected])

AA Redirected (%) = [AA Redirected] / [AA Offered]

AA Transferred = SUM([AutoAttendantTransferred])

AA Transferred (%) = [AA Transferred] / [AA Answered]

AA Unanswered = SUM([AutoAttendantUnanswered])

AA Unanswered (%) = [AA Unanswered] / [AA Offered]