Cross Scope Privileges

Deprecation warning

Starting with the 'Cheetah' release, the use of b+s Connects for ServiceNow with Cisco Webex Contact Centers is deprecated.

Instead, please use the 'Cisco Webex Contact Center' integration from Cisco for new deployments.

For all lookup methods mentioned before it is necessary to have cross-scope privileges applied. These permissions allow access to resources from other scopes on the ServiceNow platform. Always make sure the corresponding scope is available when the Lookup table is changed in the Service Layout.

Cross-scope privileges are located at System Applications > Application Cross-Scope Access.

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ServiceNow role required: admin

Predefined privileges

In order to cover the most common use cases, b+s Connects for ServiceNow comes with a number of predefined cross-scope privileges out-of-the-box. For a complete list of privileges that are added when using the b+s Connects gadget, please refer to the "Cross scope privileges" table in ServiceNow. To get a more detailed view the table can be filtered with the following condition:

Source Scope Name = b+s Connects for ServiceNow

If advanced configurations with custom scripts are used for directory or participant lookup, the following permissions have to be added:

Source Scope	Target Scope	Target Name	Operation	Status
b+s Connects for ServiceNow	Global	ScriptableGlideEvaluator.getVariable	Execute API	Allowed
b+s Connects for ServiceNow	Global	ScriptableGlideEvaluator.putVariable	Execute API	Allowed
b+s Connects for ServiceNow	Global	ScriptableGlideEvaluator.evaluateScript	Execute API	Allowed

How to add cross-scope privileges

If a cross-scope privilege required to execute a specific task is missing, it must be added manually. Steps 1-4 below explain how to create a new privilege in a ServiceNow instance.

1. Login to ServiceNow Service Management as administrator.
2. Navigate to Application Cross-Scope Access by searching in the left panel. Then click New to create a new record.
3. Provide the Target Scope, Target Name, Target Type, Operation, and Status.
4. Click Submit to store the record.

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If the current scope is b+s Connects for ServiceNow, the Source Scope field and Application field are already filled in. Change the current scope/application in the upper right corner if these fields have to be adapted.