Transfer Hold Call

If an agent has a call on hold, they no longer need to retrieve the call to transfer it to another agent or to a queue. By activating Transfer Hold Call, the agent can directly execute a warm or blind transfer by using the appropriate buttons on his SAP ICWC.

Configuration:

The following configuration settings in the CRMConnectorSAP’s configuration-file (.ini) must to be set to activate Transfer Hold Call:

EsFlags=0x00200000

note

Multiple ES-Flags must be combined via bitwise OR.