Dashboard / Wallboard Reports
List of recommended reports to include in dashboards or wallboards
Real time reports
Generally, it makes sense to include real time reports in dashboards / wallboards. Listed below are some examples of reports to use.
(Enterprise) CallTypes
Agents / Team
- 310 Agent Real Time States
- 410 Team Real Time States
- 412 Team Real Time State Counts Graph - voice all
- 417 Team Real Time States media aggregated
(Enterprise) SkillGroups
Intraday reports
Intraday reports (available on CallType and Team basis) can be useful to illustrate the call / task volumes for the current day. The grid in these reports is static, meaning that the graphs are gradually populated during the day.