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Version: 4.3.0

Compatibility

Operating System Software​

  • Microsoft Windows Server 2012 R2.
  • Microsoft Windows Server 2016
  • Microsoft Windows Server 2019

Only the English version of the operating system is supported. Server Core installation is NOT supported for any operating systems

Cisco Contact Center Software​

Cisco Unified Contact Center Enterprise (UCCE)​

Cisco Packaged Contact Center Enterprise (PCCE)​

Cisco Finesse​

  • 11.5, 11.6, 12.0 and 12.5

Cisco Unified Contact Center Express (UCCX)​

Cisco Hosted Collaboration Solution for Contact Center (HCS-CC)​

  • Support for Cisco HCS-CC depends on the integrated version of CCE

Cisco Unified Intelligent Contact Management (UICM) is NOT supported.

Oracle Service Cloud Software​

As of the fourth quarter of 2017, Oracle changed its versioning concept for Oracle CX and conse-quently of the Oracle Service Cloud. Oracle changed from a monthly release cycle (e.g Oracle Ser-vice Cloud May 2017) to a quarterly release cycle (e.g. 18A). The minimum version of Oracle Service Cloud is May 2015 with Enhanced Console.

Open Methods​

  • Only OpenMethods version 6.7.0 is supported.

OpenMethod’s R2 2017, R1 2017, Q4 2016, 5.1, 5.2, 5.3 and older versions are NOT supported with b+s Connects for Oracle Service Cloud 4.3.0.

Cisco IP Phones​

For supported Cisco IP Phones please refer to the official compatibility statement of Cisco Systems Inc., which is accessible from:

3rd Party Software​

  • Oracle Java

    • The b+s Connects for Oracle Service Cloud application server requires the latest version of Java for 64-bit Windows operating systems to be installed. It is accessible at:

  • Host System Virtualization

    • Only VMware ESXi bare-metal virtualization (type 1 hypervisor) software can be used to host the underlying operating system of the b+s Connects for Oracle Service Cloud Application Server

  • Runtime environments

    • Harmony RoutingAdapter and Harmony AgentAdapter require at least Microsoft Microsoft .NET Framework 4.7.2
    • Harmony Integration Server requires Java Runtime
    • Harmony QueueAdapter (incl. MediaRoutingPlugin) requires at least Microsoft .NET Framework 4.7.2
    • ConfigServer requires Java Runtime

  • IPv6

    • The b+s Connects for Oracle Service Cloud components do not support IPv6
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