Contact Center

Requirements

Make sure a Webex Integration Application and a corresponding OAuth Application Registry have been created. More information regarding the federation feature can be found here.

Configure Contact Center

Contact Center configuration entries are records that contain the Authorization URL, Region and a Client Secret for a WxCC integration. These records are used to sign in. To create a new record follow these steps:

Step 1: Provide a Name. This name will be displayed in any related record.

Step 2: Provide the following values.

Field	Description
Auth URL	Paste the OAuth Authorization URL.
Region	The region in which the WxCC resources are located. Enter this value in the format like us1 or eu2.
Client Secret	The Client Secret from the Webex Integration Application.

info

It is essential that you allow pop-ups from https://apps.powerapps.com.