User manual

A good user manual is the be-all and end-all. If you are a contact center analyst or a reporting consumer, here you will find easy to understand yet detailed information on how to use b+s CCBI for Webex.

Go to the Working with reports section to find a list of useful PowerBI features and where to adjust the time zone.
Go to the WxC Data Model section to understand the available data and to see the calculation of the measures for Webex Calling.
Go to the WxCC Data Model section to understand the available data and to see the calculation of the measures for Webex Contact Center.
Go to the Reports section to see all available report templates

Installation & Configuration

We offer a highly flexible solution that can be customized according to the needs of your business. If you are an administrator, you will find all relevant information pre-filtered here:

Go to the Configuration section

Features & Changes

If you are thinking about using b+s CCBI for Webex, you will find useful information about the functionality and an exact change log in the following documents:

What's new
Supported Features
Limitations