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Version: 2.5.0

Prerequisites

Check Host System Requirements​

Before installing the Connects for Siebel software, take note of all hardware and related software requirements listed in the Connects for Siebel Release Notes. For hardware specifications regarding hardware requirements and supported agent capacities of the Connects for Siebel refer to Overview. For third-party host system requirements for all involved Cisco components as well as information regarding hard- and software requirements of CCE, refer to the chapter Overview.

Procure necessary system information (IPs, hostnames, CCE Peripheral IDs etc.)

Installation Prerequisites​

The Connects for Siebel installation package consists of two separate installation packages:

Central Components​

BucherSuter_MCAforSiebelCentralComponents_V_2_6_0_0_VoiceMedia_Installer.exe

This installer contains the Siebel RoutingAdapter, MediaManager, ChatConnector, DataStore, ConnectMCAL components. Go to the chapter Installing Siebel Central Components for a detailed description of the installation procedure.

central components first

In case of an update installation, please always update the central components first.

Toolbar adapter​

BucherSuter_MCAforSiebelCommunicationToolbarAdapter_V_2_6_0_0_Installer.exe

This installer contains the Communication Toolbar Adapter component. Go to the chapter Installing Communication Toolbar Adapter for a detailed description of the installation procedure.

Product Activation Key​

You will need the Product Activation Key (PAK) provided by Bucher + Suter. The same key can be utilized within the same deployment.

Network and Security​

Ensure that local and remote ports used by the different Connects for Siebel components are not blocked by a firewall or used by another process on the target systems. Refer to the Connects for Siebel Overview for a complete list of all Connects for Siebel default ports in "Port Utilization"

Telnet Client​

As the command-line interface of the Connects for Siebel components can only be accessed locally, it is required to install the Telnet Client on each server where a Connects for Siebel component is deployed. Microsoft provides a Telnet Client with Windows. It is not installed by default.

Write Access to Directories​

The connector components needs access to write data to the local files system. The default settings will need write access to the following directories. If the defaults are changed, access must be configured accordingly.

All Connects for Siebel installation wizards

  • C:\Program Files (x86)\BucherSuter\MCAforSiebel for the Communication Toolbar Adapter
  • C:\Program Files (x86)\BucherSuter\MCAforSiebelCC for the Central Components

All Connector Components

  • C:\ProgramData\BucherSuter

All connector components will write logs into C:\ProgramData\BucherSuter\logfiles. The components configuration is located in C:\ProgramData\BucherSuter\<component>.

Pre-Installation Checklist​

Before installing and setting up the Connects for Siebel, consider to execute the following tasks:

  • Consult the latest Connects for Siebel Release Notes
  • Make sure the host systems meet the requirements
  • Product Activation Key is disposed
  • Ensure installation of required Microsoft .NET Framework and the Visual C++ Redistributable Package
  • Procure installation wizards and patches (if required)
  • Check Network and Security configuration
  • Ensure that all involved Siebel and CCE components are ready to use
  • Ensure that Telnet Client is installed
  • Ensure needed write access to the local filesystem