Changelog
Release 2.6
Release date: 2024-02-01
Minor Release of b+s Connects for Siebel
Improvements and Bugfixes
- Doc: Introduce WebDoc (SIEBEL-3050)
- Media Manager: Idle MediaManager remains in state idle after failover (SIEBEL-2762)
- Media Manager: Missing CV after RunScriptResponse (SIEBEL-2980)
- Media Manager: cannot login media domain (SIEBEL-3308)
- Media Manager: MM crashes if transferring an email task (SIEBEL-3214)
- Media Manager: Chat transfer to Agent causes Media Manager Crash (SIEBEL-2955)
- Media Manager: Show MRD ID in remote console command 'r' on MediaManager (SIEBEL-2924)
- Media Manager: Misleading MediaManager log messages after CTI svr failover (SIEBEL-2866)
- Installer Central Tools: installer cannot execute if a share to the directory is opened (SIEBEL-2733)
- General: As a PO I want to have the new logging capabilities available in the Product, so we have a better way to troubleshoot issues (SIEBEL-3200)
- Chat Connector: Decouple chat connector from product installer (SIEBEL-3301)
- bs_workflows: Overhaul Release Stage Bamboo plan (SIEBEL-3233)
Release 2.5.0.3
Release date: 2024-01-23
Engineering Special Release of b+s Connects for Siebel
Improvements and Bugfixes
- As an Agent I want to receive all call data during a consultation or conference call so I have all data at hand (SIEBEL-3163)
Release 2.5.0.2
Release date: 2023-09-05
Engineering Special Release of b+s Connects for Siebel
Improvements and Bugfixes
- Greyed out toolbar (SIEBEL-3189)
Release 2.5.0.1
Release date: 2023-05-27
Engineering Special Release of b+s Connects for Siebel
Improvements and Bugfixes
- Agent goes not ready when he initiates call from ready and wrapup time expires MCAL (SIEBEL-3133)
Release 2.5
Release date: 2022-02-15
Minor Release of b+s Connects for Siebel
Improvements and Bugfixes
- Doc: Agents cannot login on media when no skill group are assigned to him (SIEBEL-2658)
- Upgrade Siebel QA Lab to 21.10 (SIEBEL-2779)
- Media Manager: Reduce to one UDP Port for redundancy (SIEBEL-2794)
- Media Manager Overhaul (SIEBEL-2795)
- Media Manager: Add Agent ID in MCIL Frames (SIEBEL-2797)
- Media Manager: Logging cleanup (SIEBEL-2798)
- Media Manager: Add Reference ID to MCIL requests and responses (SIEBEL-2799)
- Media Manager: Handle inconsistent Active-Idle states (SIEBEL-2800)
- Media Manager: Cleanup periodical Messages (SIEBEL-2801)
- Media Manager: Add statistic log messages (SIEBEL-2802)
- Media Manager: Dump ini-file to logfiles (SIEBEL-2803)
- Media Manager: Cleanup MM.ini-file (SIEBEL-2804)
- Media Manager: Transition log from lmc to bs (SIEBEL-2805)
- Media Manager: Add Special Error Class (SIEBEL-2806)
- Create Draft Webdoc for Siebel (SIEBEL-2810)
- Release Connects for Siebel 2.5.0.0 (SIEBEL-2850)
- Regression Testing 2.5.0.0 (SIEBEL-2881)
- LocalDumps folder and Keys are missing in the registry after the installation (SIEBEL-2882)
- Create CC installer 2.5.0.0 (SIEBEL-2886)
- Create CTA installer 2.5.0.0 (SIEBEL-2887)
Release 2.4.2.7
Release date: 2021-11-10
Engineering Special Release of b+s Connects for Siebel
Improvements and Bugfixes
- Unknown call direction error causes unresponsiveness of UI (SIEBEL-2867)
- MCAL crash (SIEBEL-2872)
Release 2.4.2.6
Release date: 2021-11-03
Engineering Special Release of b+s Connects for Siebel
Improvements and Bugfixes
- Media Manager: Handle new ARM TCP Connect Idle State (Standby) (SIEBEL-2796)
- agent cannot relogin after failover (SIEBEL-2845)
- Inconsistent RONA TCD after agent logout (SIEBEL-2847)
- Release Siebel 2.4.2.6 to Amadeus (SIEBEL-2848)
Release 2.4.2.5
Release date: 2021-09-17
Engineering Special Release of b+s Connects for Siebel
Improvements and Bugfixes
- Invalid characters causes message queue gets stuck (SIEBEL-2817)
Release 2.4.2.4
Release date: 2021-03-09
Engineering Special Release of b+s Connects for Siebel
Improvements and Bugfixes
- Chat service user gets logged out and logged in periodically (SIEBEL-2763)
- Wrong taskid in remove task (SIEBEL-2765)
Release 2.4.2.3
Release date: 2021-03-01
Engineering Special Release of b+s Connects for Siebel
Improvements and Bugfixes
- Chat service user will not be re-connected after failover (MediaManager / PG) (SIEBEL-2752)
Release 2.4.2.2 / Release 2.4.2.1
Release date: 2021-02-05/03
Engineering Special Release of b+s Connects for Siebel
Improvements and Bugfixes
- Greyed out hangup button during direct call (SIEBEL-2740)
Release 2.4.2
Release date: 2020-12-17
Patch Release of b+s Connects for Siebel
Improvements and Bugfixes
- Connection cleared after change not ready in preview reservation call (SIEBEL-2679)
- Logs other than first instance (instance 0) are deleted (SIEBEL-2680)
- Change LoggoutWhileVoiceActiveNotAllowed / LoggoutWhileMediaActiveNotAllowed value from int to boolean (SIEBEL-2700)
- Unhandled RETRIEVE Event if Agent retrieves a non-ACD call (Multi-Line) (SIEBEL-2319)
- Not understandable error message, if an unsupported CTI protocol is configured (SIEBEL-2383)
Release 2.4.1
Release date: 2020-11-30
Patch Release of b+s Connects for Siebel
Improvements and Bugfixes
- 'kill_agent' command does not work (SIEBEL-2605)
- Agents can't login and get stuck (SIEBEL-2606)
- Check all TPI Timers in MCAL (SIEBEL-2608)
- Emails are rerouted twice on connection loss between RA and MCAL (SIEBEL-2619)
- ICMTaskId not updated with multiple chat RONA (SIEBEL-2624)
- logout reason not handled in cc (SIEBEL-2625)
- mcal crash without debug information (SIEBEL-2626)
- Add TaskID to Group in ChatConnectorLog (SIEBEL-2627)
- No logout allowed with active Chat Session (SIEBEL-2628)
- New commands to enable login in different channels with same agent (SIEBEL-2629)
- Add short status command to MCAL Telnet console (SIEBEL-2631)
- chat not rerouted after logout while alerting (SIEBEL-2633)
- Invalid chat request (ghost chat) (SIEBEL-2635)
- Release Connects for Siebel 2.4.1 (SIEBEL-2655)
- Create and Test Installers (CTA & Central Components) (SIEBEL-2656)
- Test strategy 2.4.1: Load and Regression (SIEBEL-2657)