Install b+s Callback Scheduler Agentforce Action

Before proceeding with the installation, please consult the Pre-requisites and Limitations page to learn about pre-requisites and limitations of b+s Callback Scheduler Agentforce Action.

Install and Configure b+s Callback Scheduler Agentforce Action

• Go to the Agentforce Callback Escalation Extension on AppExchange page
• Click on the Get It Now button
• Select your environment type: production or sandbox
• Enter any requested information, agree to the terms and conditions, and then click Confirm and Install
• To review the package components, click View Components
• In Enterprise, Unlimited, Performance, and Developer Editions, select which user type can access the package
• Click Install

note

Proceed to the Configuration Guide.