Voice

Enable Team API Access

A new configuration property enableTeamAPIAccessForAllusers is added in Finesse 12.6(1) ES 01 for enabling the Team API access for all agents and supervisors. When you enable this property, all agents and supervisors will be able to access information of all the teams without any restriction.

If this property is disabled, only administrator and supervisors can access the Team API. Supervisors can access the information of the teams that they are asigned to and Administrators can access all the teams. By default this property is disabled.

Use the following command to enable this configuration property:

utils finesse set_property webservices enableTeamAPIAccessForAllusers true

On confirmation, restart the CiscoFinesse Tomcat service for the changes to take effect.