Overview
Introducing b+s Connects for Service Cloud Voice
b+s Connects for Service Cloud Voice is an out-of-the-box integration solution that brings the power of Cisco Contact Center into the Salesforce Service Cloud Voice Omni-gadget.
Before proceeding with the installation, please consult the
page to learn about pre-requisites and limitations of Salesforce Service Cloud Voice and make sure your Salesforce Org is ready to enable it and install b+s Connects for Service Cloud Voice package.